At the end of each booking, the carer completes it in the Sittr app and confirms the hours worked. The final amount is calculated from those hours.
If the booking hasn't been completed
Carers must complete a booking to be paid, and we send them reminders until they do.
If you disagree with the hours
Message us here in the Sittr chat with the booking date, the hours you expected and why. The team will review it with you and your carer. Any refund follows our Cancellation & Refund Policy.