Parents
Common questions and answers for parents.
By James1 author18 articles
- How do I find a carer?Finding a carer is super easy.
- I've found a carer, now what?Sending booking requests directly to carers.
- Interviewing CarersSpeaking to a carer before making a booking.
- How do I confirm a booking?The booking confirmation process for parents
- Making multiple booking requestsAs a parent, can I make multiple booking requests at the same time?
- What does Sittr Cost?Details about our pricing.
- Cancellation & Refund PolicyA summary of Sittr's Cancellation & Refund Policy
- My carer hasn't completed the booking, or I disagree with the hoursHow booking completion works, and how to dispute the hours charged.
- When Will I Be ChargedHow Sittr Uses Your Credit Card
- Using NDIS FundsInformation for parents with NDIS funding.
- Why do you need a credit card when making a booking.Why do you need a credit card when making a booking.
- Troubleshooting Sittr Phone IssuesIssues making calls through the Sittr App
- The parent has changed my booking. Where can I see the changes?How booking changes work for carers.
- What if I need to change or cancel my booking?Modifying or Cancelling A Booking
- What if I'm running late and can't make it home before the expected finish time?How overtime payments are processed.
- What if a carer cancels on me or doesn't show up?The refund process explained.
- What if my carer arrives late?Adjustments for late starts.
- How long will a booking request stay in Pending statusInformation for Parents on Carer Response times.