Parents
Common questions and answers for parents.
How do I find a carer?Finding a carer is super easy.
I've found a carer, now what?Sending booking requests directly to carers.
Interviewing CarersSpeaking to a carer before making a booking.
How do I confirm a booking?The booking confirmation process for parents
Making multiple booking requestsAs a parent, can I make multiple booking requests at the same time?
What does Sittr Cost?Details about our pricing.
Cancellation & Refund PolicyA summary of Sittr's Cancellation & Refund Policy
When Will I Be ChargedHow Sittr Uses Your Credit Card
Using NDIS FundsInformation for parents with NDIS funding.
Why do you need a credit card when making a booking.Why do you need a credit card when making a booking.
Troubleshooting Sittr Phone IssuesIssues making calls through the Sittr App
What if I need to change or cancel my booking?Modifying or Cancelling A Booking
What if I'm running late and can't make it home before the expected finish time?How overtime payments are processed.
What if a carer cancels on me or doesn't show up?The refund process explained.
What if my carer arrives late?Adjustments for late starts.
How long will a booking request stay in Pending statusInformation for Parents on Carer Response times.