We hope this never happens, but in the event that a carer needs to cancel the booking (or doesn’t show up at the scheduled time) then you will receive a full refund.

Once the carer has cancelled through the App, you will automatically be issued a refund (although depending on your bank, this can take a few days to show up on your statement).

If you carer hasn't cancelled in the App, first try messaging them to ask them to cancel the booking. If you are unable to get in touch with your carer or they do not reply in a timely fashion, please contact us and we'll cancel the booking on your behalf as soon as possible.

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