Advice For Carers

  • As per our usual protocols, if you are feeling unwell before a booking you should inform the family and not attend the job. Cancellations are stressful for parents as well so please try to give as much notice as possible and make sure you cancel in the app to ensure parents receive their refund swiftly.

  • Carers must follow Government health orders at all times, including but not limited to:

    • If you have been identified as a close contact and instructed to isolate, you must not attend a booking.

    • You must cancel any bookings if there is a government stay-at-home order.

  • If you feel unwell or develop symptoms after completing a job, please get tested and provide any relevant information to help with tracing your recent contacts, including any families you have recently worked for.

  • Sittr highly recommends carers receive a COVID-19 vaccination as soon as possible to protect you and the families that your work for. While Sittr does not currently mandate that all carers are vaccinated, please be aware that parents may ask for proof of vaccination before agreeing to let you in their homes.

Advice For Parents

  • If anyone in your family is unwell, please disclose this to your carer so that they can make the choice as whether to attend the booking or not. Please be mindful that while COVID-19 does not appear to affect younger people as severely, some of our carers may have family members who are at greater risk or may themselves have conditions that can increase the severity of an infection.

  • Parents must follow Government health orders at all times, including but not limited to:

    • If you have been identified as a close contact and instructed to isolate, you must cancel your booking.

    • You must cancel any bookings if there is a government stay-at-home order. If your booking is less than 24 hours away when the stay-at-home orders are announced, please ask your carer to cancel the booking so that a full refund will be processed.

  • If you or a family member feel unwell or develop symptoms after hiring a carer through Sittr, please get tested and provide any relevant information to help with tracing your recent contacts, including the carer you hired.

  • Please be mindful that if a carer cancels due to illness they will be doing this out of care for you and your family. While it may be inconvenient at the time, it will be better in the long run if it avoids infecting you or a family member. In the case of a cancellation by a carer you will receive a full refund as per our cancellation policy.

  • Parents may ask the carer for proof of vaccination if they wish to mandate that all visitors to their home require a vaccination.

We understand that this is a stressful time. We thank you for your patience and understanding and apologise if any of these policies cause any inconvenience. While Sittr is committed to maintaining operations during this critical time in order to support families that rely on our carers, the safety and wellbeing of our community is the priority.

If you need any help at this time, please do contact us at support@sittr.com. Please note that we are already receiving a high volume of contacts and will be prioritising support cases during this time, but will attempt to get back to all requests as quickly as we can.

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