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Why do I need to verify my identity?
Why do I need to verify my identity?

Identity verification for carers.

James McKinnon avatar
Written by James McKinnon
Updated over a week ago

At a time when online fraud is prevalent, we know how important this is to everyone. Society has become cautious of disclosing personal details online. 

Not only is this information is cross checked with your Working with Children Check and First Aid qualifications to confirm that they are authentic, but we're also obligated to collect this information for risk and regulatory reasons.

Firstly, because we cover all bookings with $10 million dollars of liability protection, our insurance company (Loyd's of London, one of the largest insurers in the world) requires that we we do a full identity check on our carers. This is so that they can ensure they are only covering this risk on qualified carers and also so they can get in touch with you to represent your interests if a claim is ever made against you.

Secondly, as we act as a payment service we are bound by the Australian Government's anti-money laundering and counter-terrorism financing (AML/CTF) regulations which requires Sittr and our payments partner Stripe, to verify the identity of people who earn money through our platform.

As you can imagine, this is serious stuff and we follow the law to a tee. As such, we can assure you that your information is protected with the highest levels of security and encryption from the moment it leaves your computer.

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