Sittr uses Stripe, our payments provider, to verify carers' identities. A recent change in how Stripe checks and reports identity means some carers who joined before this change need to verify again with their current ID. A small number of accounts were also shown as unverified when they were already verified.
How to re-verify
Your identity is verified directly with Stripe, not uploaded to your Sittr profile. Follow the link in the email we sent you and upload a current photo ID.
If you can't upload your ID
If there's no upload option, the link doesn't work, or your identity still shows as unverified after you've verified, message us here in the Sittr chat. The team will send you a secure Stripe link to complete verification, or correct the status on your account.
To learn why we verify identity, see Why do I need to verify my identity?